The Summer Entertaining Edit — up to 25% off dining & serving Free shipping over R 770

Shipping & Returns

Last updated: 26 September 2026

Every order is packed with care and shipped from Pretoria, Gauteng.

Shipping

Delivery within South Africa

  • Standard delivery: R100
  • Free standard delivery on orders of R770 or more
  • Express delivery: R150

Processing time

Orders are usually packed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive an email with tracking details as soon as your order ships.

Delivery times

  • Standard: about 2–5 business days after dispatch to main centres, and up to 7 business days to outlying and rural areas.
  • Express: about 1–2 business days after dispatch to main centres.

Delivery times are estimates from our courier partners and can be affected by public holidays, weather and busy periods.

International delivery

We ship to selected countries – including the United Kingdom, the United States, Canada, Australia, New Zealand, the United Arab Emirates and much of Europe and Asia – for a flat rate of R310 per order. The countries we deliver to are shown at checkout. International delivery usually takes 7–21 business days after dispatch. Import duties, taxes and customs fees are charged by the destination country and are the customer's responsibility.

Your delivery address

Please make sure your delivery address and phone number are complete and correct, as the courier may need to contact you. If a parcel is returned to us because of an incorrect address or a failed delivery, we may need to charge the cost of sending it again.

Returns & refunds

We want you to love every piece. If something isn't right, here's how returns work. Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

Changed your mind? 7-day cooling-off period

You may cancel your order and return any item, for any reason, within 7 days of receiving it (section 44 of ECTA).

  • Items must be unused and in their original condition and packaging, with all parts, manuals and gift boxes included.
  • You are responsible for the cost of sending the item back to us.
  • Once we have received and checked the item, we refund the full purchase price to your original payment method. Refunds are processed within 10 business days, and always within 30 days of cancellation.

Faulty or defective items

Under section 56 of the CPA, every item carries an implied warranty of quality for 6 months from delivery. If an item is defective within that time, you may return it and choose a repair, a replacement or a full refund. We pay the courier cost for returning faulty items. See our Warranty page.

Damaged in transit or wrong item received

Please check your parcel when it arrives. If anything is damaged or isn't what you ordered, WhatsApp or email us as soon as possible (ideally within 48 hours) with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.

What we can't take back for a change of mind

  • items that have been used, washed or damaged after delivery;
  • items returned without their original packaging; and
  • gift cards.

This does not affect your rights if an item is faulty.

How to start a return

  1. WhatsApp us on 082 677 0660 or email wealthduohq@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll confirm your return and send you the return address and instructions.
  3. Pack the item securely in its original packaging and send it back using a trackable courier service.

Exchanges

If you'd prefer a different item or colour, message us and we'll help you swap it, or return the original for a refund and place a new order.

Contact us

The Treasure Box
215 Julius Jeppe Street, Pretoria, Gauteng, 0145, South Africa
Phone / WhatsApp: 082 677 0660
Email: wealthduohq@gmail.com